Pengaruh Perception of Corporate Social Responsibility dan Organizational Trust terhadap Turnover Intention yang Dimediasi oleh Organizational Commitment pada Karyawan Starbucks Jakarta Barat dan Jakarta Pusat
Abstract
The purpose of this study is to see the relationship between Responsibility and Organizational Trust as independent variables to Turnover Intention as dependent variables with Organizational Commitment as mediating variables in Starbucks employees. The methodology uses SEM with data processing AMOS Version 22. The data source used is primary data, which is obtained directly from respondents through data collection, namely questionnaires. The results of the study showed a Social Responsibility value of 0.290> 0.05, which means it does not have a significant effect on Organizational Commitment, then the Organizational Trust value of 0.000 <0.05, which means it has a significant effect on Organizational Commitment. Continued by the Social Responsibility value of 0.465> 0.05, which means it does not have a significant effect on Company Turnover Intention, then the Organizational Trust value of 0.06> 0.05, meaning that Organizational Trust does not have a significant effect on Company Turnover Intention. While the Company Turnover Intention value of 0.000 <0.05, means it has a significant effect on Organizational Commitment. For mediation, Company Turnover Intention does not influence between Social Responsibility and Organizational Commitment because its value is 0.233 > 0.05, however, Company Turnover Intention influences between Organizational Trust and Organizational Commitment because its value is 0.034 < 0.05
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DOI: https://doi.org/10.30601/humaniora.v8i2.5569
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